All artworks are signed by the artist, with the year it was commissioned

Compilation allows you to combine multiple photos into one, whereas customisation allows you to customise your portrait to your liking.

No, we do not provide an authenticity certificate

As a growing company, we use commissioned portraits for promotional purposes. If you wish not to be included in these promotions, please send us an email to opt-out at admin@pic2perfectart.com

We would use this for promotional purposes only and on our website or socials media channels

Firstly, we would like to offer our sincerest apologies if you were not notified about the portrait being on our socials. If we have been given permission from the purchasing client, then it’s within our right to keep the portrait up. We would like to offer our sincerest apologies for any inconvenience caused

Please click here to see our terms and conditions.

Yes, your private information is protected, if you want to check how your private information is stored, please send us an email request

Unfortunately, we do not offer this service; however, please provide us with an exact write-up of what you would like to provide as a reference

We do not offer any collection service due to our portraits coming from neighbouring European countries, nor do we offer a collection of framed goods

Our admin team and our framing company are both based in the UK

You can put in a request for your preferred artist, but all our artists are talented

Yes, you can please just send us the exact quote you would like use. There is an additional fee for this service

Before making an order please select the best pictures of your loved ones with the best quality as possible as this will allow our artist to get the best result for your portrait. If you are unsure of your photo choices, please inform us before processing the order, so we can provide you with advice. If you are unhappy with the photo chosen after viewing your preview of the portraits and wish to start again with a new photo, you will have to make a new order and your deposit will not be refunded, which you will incur the full cost. Please this should not be confused for adjustments. With adjustments the image provide cannot be changed.

Yes/no but please do this at your earliest convenience, once the artist has started the portrait you will not be able to amend the current picture you’ve chosen. You will therefore only be able to make 3 reasonable adjustments as you see fit (please provide detailed adjustment notes and reference pictures)

It depends on the capacity of work we have, but we try and make adjustments within 48 hours of your preview

We would always try our best to make 3 reasonable adjustments, to the guidelines you provide us, please remember our artist may not know your loved ones, and please bear in mind this is a painting and not a photo so do not expect your painting to be identical to your photo and artist interpretation is to be expected. You can provide reference photos and detailed notes so we can make the adjustments.

With the consumer protection act 2015, you have the right to cancel your order. If you would like to cancel an order, you must first inform us by sending an email to admin@pic2perfectart.com once this has been noted, you will then receive an email confirming your cancellation. Please ensure this is done within 48 hours of your purchase you will then be refunded the full amount paid including shipping charges. In any circumstances that your order has been commenced before 48 hours’ notice, we will not be able to cancel your order and you will incur all costs.

You will receive an email or message through our social media channels confirming your order. If you still have not received the confirmation, please get in contact with us at admin@pic2perfectart.com

Due to the nature of the work, deposits are non-refundable.

We do provide retouch services and restoring services also known as perfect touch, which would allow us to restore and retouch your favourite images to a better quality.

Yes, we do. For normal service without framing, it takes 14 WORKING DAYS for a preview to be ready, and it takes about 48 hours to make any necessary adjustments. Framing services take 21 WORKING DAYS to frame your portrait and provide a preview, plus an additional 3 WORKING DAYS for delivery in the UK and Ireland. Shipping times for the rest of the world vary.

Please make sure that you hold the copyright on any photographs that you wish to use even as reference material. If you do not own photographs, you must have permission from the copyright holder for the photograph/s to be used as the basis for a portrait commission. Failure to ensure that the copyright laws are kept may result in civil or criminal penalties. If you would like to recreate a photo that was not taken by yourself, please contact the photographer to ensure you have the correct permissions before ordering from us.

Usually two weeks before Christmas, but this time frame can change based on demand, so please contact us directly. If the final payment is made on time, the last orders are sent out by 10 a.m. on December 20 and should arrive by December 24.

During the festive season, our team is on a break between the 25th of December until the 3rd week of January, we will still be taking orders, but painting will commence once we are back.

Yes, we offer pay later services.

YES, we do there is an express service which cost £15, however, with that being said, there is no guarantee of getting it as you’d have to request it first and see the possibility of fitting you in if it is outside of our required timeframe

It takes 14 WORKING DAYS for your portraits to be ready, and 21 WORKING DAYS for framed portraits. We will notify YOU once the portrait is ready.

We will send you all your tracking details and link once your order has been dispatched.

For normal service without framing, it takes 14 WORKING DAYS for a preview to be ready, and it takes about 48 hours to make any necessary changes. It will take 21 business days for the framed service to be ready. For the U.K. and Ireland, delivery takes 3 working days longer. For the rest of the world, delivery times vary.

Non-framed portraits are packaged in a cylinder cone with protective paper to prevent smudging. If the portrait is framed, it will be boxed up with bubble wrap and yellow fragile tape.

At the moment, we use DHL and UPS, which are both good courier services. Their prices change from time to time, so since the portraits come from abroad, we have to take that into account with our delivery fee.